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Makini Flows is our embedded workflow automation platform, built on n8n, which we consider the best workflow automation tool available. It's fully integrated into Makini and runs on our infrastructure. Flows allows you to build complex integration logic using a visual workflow builder—no code required, though code is supported for advanced use cases. Workflows can be triggered by schedules, webhooks, API calls, or events from connected systems. You can perform data transformations, implement conditional logic, call external APIs, and orchestrate multi-step processes. Flows includes over 1,000 pre-built connectors beyond Makini's industrial systems, enabling integrations with databases, messaging platforms, cloud services, and more. Most customer activations are completed using Flows due to its flexibility and ease of use.
Connection-specific errors often relate to system configuration, permissions, or connectivity issues. Common scenarios include: the system is offline or unreachable, credentials have expired, API rate limits on the source system, or permission changes in the source system. Use the connection status endpoint to check connection health before making API calls. Implement circuit breaker patterns—if a connection repeatedly fails, temporarily stop making requests to avoid cascading failures. Log connection-specific errors separately to identify problematic connections. When errors occur, check if the issue affects all operations or specific entity types, which helps narrow down permission or configuration issues. For on-premises systems, verify network connectivity and firewall rules. Contact support if connection errors persist, providing the connection ID and affected operations.
Makini supports create, read, update, and delete (CRUD) operations, though availability varies by system and entity type. Most systems support creating and updating core entities like purchase orders, work orders, and inventory items. Read operations are universally supported across all entity types. Delete operations are less commonly supported due to system constraints—many industrial systems use soft deletes or status changes rather than true deletion. Update operations may be limited to specific fields depending on system configuration and business rules. For example, some systems prevent modifying purchase orders after approval. We recommend validating specific operation support for your use case during the technical deep dive.
Makini provides tiered support plans. Standard support includes email support with business hours response times, access to documentation and knowledge base, and webhook notifications for issues. Extended support adds direct access to our engineering team, faster response times including after-hours support for critical issues, proactive monitoring and recommendations, and assistance with custom development. Enterprise support includes dedicated support contacts, participation in architecture planning, quarterly business reviews, and priority feature requests. All plans include access to our API documentation, authentication guides, and community resources. Support hours can be added to any plan based on your anticipated needs.
