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Some editions of Service Manager expose an API, but it is often limited, legacy, or inconsistent between versions, and many on-prem deployments have no usable API at all. Makini gives you one modern REST API for Service Manager that lets you read and write Service Manager data, even for legacy or on-prem instances. You build against Makini once instead of integrating with Service Manager directly.
You integrate Service Manager through Makini's Unified API. Authenticate once and Makini normalizes Service Manager data into a single consistent schema you can read from and write to inside your product. The same connection reaches Service Manager plus 2,000+ other ERP, WMS and CMMS systems, so you build one integration instead of one per system.
Through Makini you can read and write Service Manager's core records as normalized, standardized resources, in both directions: pull data out of Service Manager and push updates back in. Every field is mapped to a consistent Makini schema, so you work with the same object model across Service Manager and every other connected system.
Days, not quarters. Because Makini already builds and maintains the Service Manager connector, you do not reverse-engineer the integration yourself: you authenticate and start reading and writing Service Manager data through the Unified API, typically within a few days. A Service Manager integration built in-house usually takes months plus ongoing maintenance.
Yes. Makini connects to Service Manager over encrypted connections on SOC 2 Type II certified infrastructure, and handles Service Manager credentials for you so they are never exposed to your app. You authenticate once, and access runs through Makini's managed, auditable layer. The same security model applies across Service Manager and every other connected system.
Makini owns the maintenance. When Service Manager changes its API, versions, or endpoints, Makini updates the connector, and your integration keeps working with no changes on your side. You get a stable Unified API with webhooks, and Service Manager upkeep stays off your roadmap.
