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FSI Concept Evolution is a CAFM and facility management software covering work orders, preventive maintenance, asset management, and helpdesk for buildings and FM service providers.
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Makini's unified API acts as a common denominator across all connected systems. We map each system's data structure to a standardized data model, exposing consistent endpoints regardless of the underlying platform. This means you write the same code to retrieve purchase orders from SAP, NetSuite, or Dynamics—the API calls and response formats are identical. You always get data in the same structure, making it easy to build consistent business logic. The unified approach eliminates the need to learn each system's unique API, manage multiple authentication methods, or handle varying data formats.
Makini provides webhook testing tools in the dashboard where you can trigger test webhook deliveries to verify your endpoint configuration. Test webhooks use sample payloads matching actual event structures. Verify your endpoint receives the webhook, validates the signature correctly, and responds with a 200 status code within 10 seconds. Test webhook retries by having your endpoint return error codes or timeout, then verify Makini retries as expected. Test duplicate handling by processing the same webhook multiple times. For local development, use tools like ngrok to expose your local endpoint for webhook testing. The webhook logs in the Makini dashboard show delivery attempts, response codes, and timing, helping debug delivery issues.
Disconnecting a connection can be done through the Makini dashboard or API. In the dashboard, navigate to the connection and select disconnect. Via API, call the disconnect endpoint with the connection ID. Disconnecting immediately invalidates the API token and stops all scheduled syncs and workflows for that connection. The connection credits used are returned to your pool and become available for new connections. Disconnecting does not delete historical data that was previously synced—that remains accessible until you choose to delete it. Customers can reconnect the same system at any time, which will create a new connection with a new API token. Use disconnection for customers who churn or when permanently retiring a connection.
Makini provides tiered support plans. Standard support includes email support with business hours response times, access to documentation and knowledge base, and webhook notifications for issues. Extended support adds direct access to our engineering team, faster response times including after-hours support for critical issues, proactive monitoring and recommendations, and assistance with custom development. Enterprise support includes dedicated support contacts, participation in architecture planning, quarterly business reviews, and priority feature requests. All plans include access to our API documentation, authentication guides, and community resources. Support hours can be added to any plan based on your anticipated needs.
