



MessageBird supplies omnichannel messaging APIs for SMS, chat apps, voice, and WhatsApp, helping businesses unify customer communications across multiple channels.
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Data synchronization frequency is configurable based on your requirements. For real-time needs, Makini supports webhook-based synchronization where changes trigger immediate updates. For scheduled syncing, common intervals range from every 15 minutes to daily, depending on data volume and business requirements. The initial sync after connecting a system retrieves historical data based on your configuration—typically 30-90 days of historical records. Subsequent syncs are incremental, retrieving only records created or modified since the last sync. Sync frequency doesn't affect pricing. You can also trigger manual syncs on-demand via API when needed for specific workflows.
Authentication errors (401 status code) typically occur for a few reasons: the API token is invalid or expired, the underlying system credentials have changed, the system requires reauthorization, or the token lacks necessary permissions. First, verify you're including the token correctly in the Authorization header. Check the connection status in the Makini dashboard—if it shows as requiring reauthorization, the customer needs to reconnect. If credentials were recently changed in the source system, you'll need to reconnect to obtain a new token. For persistent issues, check if the system account has sufficient permissions to perform the requested operation. If the problem continues, contact support with the request ID for investigation.
When a system becomes unavailable, Makini detects the connectivity failure and marks the connection status accordingly. Scheduled syncs will fail with connectivity errors. API requests to the connection will return error responses indicating the system is unreachable. Makini continues attempting scheduled syncs using exponential backoff—initial retries happen frequently, then progressively less often to avoid overwhelming the system when it comes back online. Webhooks notify you of the connection status change. When the system comes back online, normal operations resume automatically. For temporary outages, no action is required. For extended outages, you may want to notify the customer. Connection credits remain consumed during outages since the connection configuration persists.
Makini takes a defense-in-depth approach to security. All data in transit uses TLS 1.2 or higher. Data at rest is encrypted using AES-256 encryption. Customer credentials are encrypted using secure key management with separate encryption keys per customer. We implement network segmentation, strict access controls, and follow the principle of least privilege. Our infrastructure undergoes regular security audits, penetration testing, and vulnerability assessments. We're SOC 2 Type 2 certified, demonstrating our commitment to security controls. Employee access to production systems is logged and monitored. For customers with strict compliance requirements, we offer self-hosted deployments where data never leaves your infrastructure, eliminating Makini as a data processor.
