



Have any questions? We’re here to help You
All API requests require authentication via bearer token. After successfully connecting a system through Makini's authentication module, you receive an API token. Include this token in the Authorization header of your requests: `Authorization: Bearer YOUR_API_TOKEN`. Each connection has a unique token, allowing you to manage multiple customer connections independently. Tokens remain valid as long as the underlying system credentials are valid and the connection is active. If a customer changes their system credentials, you'll need to reconnect to obtain a new token.
All Makini webhooks include a signature header for verification. The signature is an HMAC hash of the webhook payload using your webhook secret as the key. To verify a webhook, compute the HMAC using your secret and compare it to the signature header using constant-time comparison to avoid timing attacks. Never process webhook data without verification, as this could expose your system to forged requests. Your webhook secret is provided when you configure webhooks and should be stored securely. Webhook verification ensures that only legitimate requests from Makini are processed by your application.
Makini provides tiered support plans. Standard support includes email support with business hours response times, access to documentation and knowledge base, and webhook notifications for issues. Extended support adds direct access to our engineering team, faster response times including after-hours support for critical issues, proactive monitoring and recommendations, and assistance with custom development. Enterprise support includes dedicated support contacts, participation in architecture planning, quarterly business reviews, and priority feature requests. All plans include access to our API documentation, authentication guides, and community resources. Support hours can be added to any plan based on your anticipated needs.
Based on our market data, building industrial integrations in-house typically costs $50,000-$150,000+ per integration and takes 2-24 months depending on complexity. Maintenance requires dedicated resources—roughly one full-time person per three integrations. Makini transforms these economics: integrations go live in 1-6 weeks, costs are predictable OPEX rather than large upfront CAPEX, and maintenance is included. You gain access to 2,000+ integrations instead of building them one at a time. Our team has six years of specialization in industrial integrations, meaning we've solved problems you haven't encountered yet. For product companies, Makini allows faster time to market and frees engineering resources to focus on your core product rather than building and maintaining integration infrastructure.
