ServiceNow Enterprise Asset Management (EAM) is an application on the ServiceNow AI Platform that covers the life cycle of physical assets, from planning and acquisition through deployment, maintenance and retirement, including linear infrastructure such as pipelines. Maintenance teams use it to plan preventive work triggered by time, meter readings or conditions, run work orders in the Enterprise Asset Workspace and keep spare parts in stockrooms. It is installed on the customer's own instance. A predictive maintenance product reads assets and locations through Makini's Unified API, so each monitored machine maps to the asset record technicians already know. When it detects a developing fault, it can open a work order where the connection permits writes, so the job lands in the ServiceNow queue. Inventory optimization tools compare stock items across stockrooms with open purchase orders, and OEM vendors review the installed base they supplied to plan spare parts and service. A ServiceNow user signs in through Makini Link, embedded in the vendor's product or sent as a magic link, so credentials never pass through the vendor's application. Data then syncs on an interval set by the Makini plan, not in real time. What a connection exposes depends on the instance and the connecting account, so agree on its roles, such as wm_agent, with the customer's administrator. Access control rules and domain separation can still hide records.
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