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ZServiceDesk

ZServiceDesk
Integration

Makini makes adding and maintaining your 
ZServiceDesk
 integration simple with a Unified API.
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API reference
Sync 
ZServiceDesk
 data
ERP
WMS
CMMS/EAM
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Account
Account is a financial record in the general ledger, tracking debit and credit transactions to reflect a business's financial transactions and positions.
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Asset
A physical entity in the facility's hierarchy structure. It can be either equipment available for maintenance or system of assets in site hierarchy.
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Asset Downtime
Information on planned or unplanned downtime periods for assets.
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Company
Contact information for a third-party entity.
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Customer
An external entity that can consume products or services, used as a target in sales and shipment orders. Subdivision of Company
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Document
Refers to any file containing details on maintenance, operation, and asset management, including manuals, records, and reports.
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Labor
Refers to internal or external human resources involved in the execution of work orders. It is used to track cost and time for planning purposes.
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Location
Location is a specific subdivision within a site where equipment or material stock is located. For example, a particular machine may be situated in a specific area within a ...
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Material
Material refers to consumables, spare parts and tools used in maintenance and production chains.
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Organization
Organization endpoint provides access to information about organizations, including their names, contact information, and structures...
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Preventive Maintenance
Templates for time-based or counter-based maintenance, used as a basis for creating new work orders
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Purchase Order
A purchase order is a document for ordering goods or services, specifying the details, conditions of the purchase and line items
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Service Request
Internal or external request for services or support, aimed at maintaining operational activities made by employees or customer and partners
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Site
Site represents a physical location or facility where equipment is installed, or operations are conducted. This can include manufacturing plants or offices.
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Stock
The quantity of materials per location and storeroom
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Storeroom
Storeroom is a designated space within a location used for the storage and management of inventory, supplies, or equipment.
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Team
A division responsible for conducting asset maintenance. It can be assigned to execute work orders.
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Unit of Measure
Units of Measure represent standardized values used for measuring and accounting for materials.
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User
User account in the system
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Vendor
An external entity that provides services or supplies. Subdivision of Company
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Work Orders
A work order is a document for organizing the execution of work or service, describing the task, location, resources, and deadlines
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