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Makini's unified API acts as a common denominator across all connected systems. We map each system's data structure to a standardized data model, exposing consistent endpoints regardless of the underlying platform. This means you write the same code to retrieve purchase orders from SAP, NetSuite, or Dynamics—the API calls and response formats are identical. You always get data in the same structure, making it easy to build consistent business logic. The unified approach eliminates the need to learn each system's unique API, manage multiple authentication methods, or handle varying data formats.
Yes, Makini supports both cloud-based and on-premises systems. For on-premises installations, connections require double the connection credits compared to cloud systems. The connection process typically requires opening specific ports and whitelisting Makini's IP addresses in your firewall configuration. For some on-premises systems, VPN tunnels may be necessary. We provide detailed technical requirements during implementation planning. In cases where security policies prohibit external connections, we offer self-hosted deployment options where Makini runs entirely within your infrastructure, eliminating the need for external network access to on-premises systems.
Customers connect systems through Makini's authentication module, which provides a simple, guided connection flow. The process typically takes 2-5 minutes: Select the system from our list of 2,000+ products. Enter connection details (usually just the instance URL and credentials). Authorize the connection. Makini validates credentials and establishes the connection. The connection flow is designed for non-technical users and can be embedded directly in your application, allowing customers to connect without leaving your product. For systems requiring additional setup (like API token generation), we provide step-by-step guidance within the connection flow. Customers see real-time feedback during connection, and if any issues occur, clear error messages guide them to resolution.
Our standard SLA targets 99.9% uptime for cloud deployments, which translates to less than 9 hours of downtime per year. For enterprise customers with critical integration requirements, we offer enhanced SLAs up to 99.99% through multi-region redundancy and dedicated infrastructure. SLAs cover the Makini platform itself—availability of connected third-party systems is outside our control, though we monitor their health and alert you to issues. For self-hosted deployments, uptime depends on your infrastructure configuration, and we provide architecture guidance to help you achieve your availability targets. We maintain a public status page showing real-time system health and incident history.
