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Makini supports over 2,000 industrial systems across ERP, CMMS, and WMS categories. This includes major platforms like SAP (ECC, S4/HANA, Business One), Oracle NetSuite, Microsoft Dynamics, IBM Maximo, and specialized industrial systems. We support both cloud-based and on-premises installations. If you need to connect to a system we don't currently support, we're committed to building that integration for you at no additional charge—most new integrations are completed within one business day. You can view our full list of supported systems at makini.io/integrations.
When customers change their system credentials, the existing Makini connection will lose access and workflows will begin failing with authentication errors. Makini provides webhook notifications when connections require reauthorization, allowing you to proactively notify customers. Customers can reconnect by logging into the system through Makini's authentication flow again, which issues a new API token. The reconnection process takes only a few minutes. Best practice is to implement connection health monitoring and automated alerts when connections require attention, so you can address issues before they impact operations.
When a system becomes unavailable, Makini detects the connectivity failure and marks the connection status accordingly. Scheduled syncs will fail with connectivity errors. API requests to the connection will return error responses indicating the system is unreachable. Makini continues attempting scheduled syncs using exponential backoff—initial retries happen frequently, then progressively less often to avoid overwhelming the system when it comes back online. Webhooks notify you of the connection status change. When the system comes back online, normal operations resume automatically. For temporary outages, no action is required. For extended outages, you may want to notify the customer. Connection credits remain consumed during outages since the connection configuration persists.
Makini takes a defense-in-depth approach to security. All data in transit uses TLS 1.2 or higher. Data at rest is encrypted using AES-256 encryption. Customer credentials are encrypted using secure key management with separate encryption keys per customer. We implement network segmentation, strict access controls, and follow the principle of least privilege. Our infrastructure undergoes regular security audits, penetration testing, and vulnerability assessments. We're SOC 2 Type 2 certified, demonstrating our commitment to security controls. Employee access to production systems is logged and monitored. For customers with strict compliance requirements, we offer self-hosted deployments where data never leaves your infrastructure, eliminating Makini as a data processor.
