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Enablon Sustainability delivers ESG reporting, GHG accounting, and sustainability management capabilities within the Enablon EHS platform.
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Makini is SOC 2 Type 2 compliant and undergoes penetration testing twice annually. We use industry-standard encryption protocols including TLS 1.2+ for data in transit and AES-256 for data at rest. Customer credentials are encrypted using secure key management practices. Our infrastructure follows security best practices including network segmentation, access controls, and regular security audits. For highly regulated industries or customers with strict compliance requirements, we offer self-hosted deployment options that keep all data within your infrastructure. We've successfully met security requirements for enterprises including financial institutions and government contractors.
500-level errors indicate issues on Makini's side or with the connected system. These are typically temporary and retrying the request after a brief delay often succeeds. Implement exponential backoff for retries—wait a few seconds, then progressively longer intervals. If errors persist beyond a few retries, check the Makini status page for service disruptions. The error may also stem from the connected system experiencing issues rather than Makini itself. For persistent 500 errors, contact support with the request ID from the error response. Include details about when the error started, which operations are affected, and which connections are impacted. Our support team can quickly identify whether the issue is systemic or connection-specific.
Connection-specific errors often relate to system configuration, permissions, or connectivity issues. Common scenarios include: the system is offline or unreachable, credentials have expired, API rate limits on the source system, or permission changes in the source system. Use the connection status endpoint to check connection health before making API calls. Implement circuit breaker patterns—if a connection repeatedly fails, temporarily stop making requests to avoid cascading failures. Log connection-specific errors separately to identify problematic connections. When errors occur, check if the issue affects all operations or specific entity types, which helps narrow down permission or configuration issues. For on-premises systems, verify network connectivity and firewall rules. Contact support if connection errors persist, providing the connection ID and affected operations.
Yes, Makini supports write operations including creating, updating, and in some cases deleting records in connected systems. Common write operations include creating purchase orders, updating work order status, modifying inventory levels, and creating vendor records. Write support varies by system and entity type—core entities like purchase orders have comprehensive write support across major systems, while more specialized entities may have limited write support in some systems. Write operations use the same unified API, so the code to create a purchase order in SAP is identical to creating one in NetSuite. Validate write requirements during implementation to ensure your target systems support needed operations.
