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Makini is a unified API platform for industrial systems integration. We provide connectivity to over 2,000 ERP, CMMS, and WMS systems through a single, standardized API. Instead of building separate integrations for each system, you connect once to Makini and gain access to all supported platforms. This approach transforms integration projects that typically cost tens of thousands of dollars and take months into a manageable operational expense with deployment times of 1-2 weeks.
All API requests require authentication via bearer token. After successfully connecting a system through Makini's authentication module, you receive an API token. Include this token in the Authorization header of your requests: `Authorization: Bearer YOUR_API_TOKEN`. Each connection has a unique token, allowing you to manage multiple customer connections independently. Tokens remain valid as long as the underlying system credentials are valid and the connection is active. If a customer changes their system credentials, you'll need to reconnect to obtain a new token.
API tokens must be stored securely and should never be exposed on the client side or in public repositories. Store tokens in secure environment variables or dedicated secrets management systems like AWS Secrets Manager, HashiCorp Vault, or Azure Key Vault. Never hardcode tokens in application code or commit them to version control. Implement proper access controls so only authorized services can access stored tokens. For production environments, use separate tokens from development/testing environments. Rotate tokens periodically and immediately revoke tokens if you suspect they've been compromised. Makini tokens provide access to customer data, so treat them with the same security standards you'd apply to database credentials.
Makini provides tiered support plans. Standard support includes email support with business hours response times, access to documentation and knowledge base, and webhook notifications for issues. Extended support adds direct access to our engineering team, faster response times including after-hours support for critical issues, proactive monitoring and recommendations, and assistance with custom development. Enterprise support includes dedicated support contacts, participation in architecture planning, quarterly business reviews, and priority feature requests. All plans include access to our API documentation, authentication guides, and community resources. Support hours can be added to any plan based on your anticipated needs.
