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Some editions of Freshservice expose an API, but it is often limited, legacy, or inconsistent between versions, and many on-prem deployments have no usable API at all. Makini gives you one modern REST API for Freshservice that lets you read and write Freshservice data, even for legacy or on-prem instances. You build against Makini once instead of integrating with Freshservice directly.
You integrate Freshservice through Makini's Unified API. Authenticate once and Makini normalizes Freshservice data into a single consistent schema you can read from and write to inside your product. The same connection reaches Freshservice plus 2,000+ other ERP, WMS and CMMS systems, so you build one integration instead of one per system.
Through Makini you can read and write Freshservice's core records as normalized, standardized resources, in both directions: pull data out of Freshservice and push updates back in. Every field is mapped to a consistent Makini schema, so you work with the same object model across Freshservice and every other connected system.
Days, not quarters. Because Makini already builds and maintains the Freshservice connector, you do not reverse-engineer the integration yourself: you authenticate and start reading and writing Freshservice data through the Unified API, typically within a few days. A Freshservice integration built in-house usually takes months plus ongoing maintenance.
Yes. Makini connects to Freshservice over encrypted connections on SOC 2 Type II certified infrastructure, and handles Freshservice credentials for you so they are never exposed to your app. You authenticate once, and access runs through Makini's managed, auditable layer. The same security model applies across Freshservice and every other connected system.
Makini owns the maintenance. When Freshservice changes its API, versions, or endpoints, Makini updates the connector, and your integration keeps working with no changes on your side. You get a stable Unified API with webhooks, and Freshservice upkeep stays off your roadmap.
