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Some editions of Freshworks CRM expose an API, but it is often limited, legacy, or inconsistent between versions, and many on-prem deployments have no usable API at all. Makini gives you one modern REST API for Freshworks CRM that lets you read and write Freshworks CRM data, even for legacy or on-prem instances. You build against Makini once instead of integrating with Freshworks CRM directly.
You integrate Freshworks CRM through Makini's Unified API. Authenticate once and Makini normalizes Freshworks CRM data into a single consistent schema you can read from and write to inside your product. The same connection reaches Freshworks CRM plus 2,000+ other ERP, WMS and CMMS systems, so you build one integration instead of one per system.
Through Makini you can read and write Freshworks CRM's core records as normalized, standardized resources, in both directions: pull data out of Freshworks CRM and push updates back in. Every field is mapped to a consistent Makini schema, so you work with the same object model across Freshworks CRM and every other connected system.
Days, not quarters. Because Makini already builds and maintains the Freshworks CRM connector, you do not reverse-engineer the integration yourself: you authenticate and start reading and writing Freshworks CRM data through the Unified API, typically within a few days. A Freshworks CRM integration built in-house usually takes months plus ongoing maintenance.
Yes. Makini connects to Freshworks CRM over encrypted connections on SOC 2 Type II certified infrastructure, and handles Freshworks CRM credentials for you so they are never exposed to your app. You authenticate once, and access runs through Makini's managed, auditable layer. The same security model applies across Freshworks CRM and every other connected system.
Makini owns the maintenance. When Freshworks CRM changes its API, versions, or endpoints, Makini updates the connector, and your integration keeps working with no changes on your side. You get a stable Unified API with webhooks, and Freshworks CRM upkeep stays off your roadmap.
