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Have any questions? We’re here to help You
All API requests require authentication via bearer token. After successfully connecting a system through Makini's authentication module, you receive an API token. Include this token in the Authorization header of your requests: Authorization: Bearer YOUR_API_TOKEN. Each connection has a unique token, allowing you to manage multiple customer connections independently. Tokens remain valid as long as the underlying system credentials are valid and the connection is active. If a customer changes their system credentials, you'll need to reconnect to obtain a new token.
Our standard SLA targets 99.9% uptime for cloud deployments, which translates to less than 9 hours of downtime per year. For enterprise customers with critical integration requirements, we offer enhanced SLAs up to 99.99% through multi-region redundancy and dedicated infrastructure. SLAs cover the Makini platform itself—availability of connected third-party systems is outside our control, though we monitor their health and alert you to issues. For self-hosted deployments, uptime depends on your infrastructure configuration, and we provide architecture guidance to help you achieve your availability targets. We maintain a public status page showing real-time system health and incident history.
You need two essential prerequisites:
Administrator access to your NetSuite account
API Integration enabled in your NetSuite account
You have two options:
• Option A: Upload the Makini public certificate (available in the Resources section of the guide)
• Option B: Generate your own self-signed certificate using OpenSSL and upload the public key to NetSuite
