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Lighthouse Systems Shopfloor-Online is a manufacturing execution system providing production tracking, quality, OEE, traceability, and warehouse management for global manufacturers.
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Integration timelines vary by complexity. For standard implementations with no customizations, connections can be live within 1-2 weeks. This includes authentication setup and basic workflow configuration. For implementations requiring custom workflows or specific business logic, timelines typically range from 2-6 weeks depending on the scope. Complex enterprise deployments with multiple systems and custom requirements may take 6-10 weeks. These timelines are significantly shorter than traditional integration projects, which often take 2-24 months.
When customers change their system credentials, the existing Makini connection will lose access and workflows will begin failing with authentication errors. Makini provides webhook notifications when connections require reauthorization, allowing you to proactively notify customers. Customers can reconnect by logging into the system through Makini's authentication flow again, which issues a new API token. The reconnection process takes only a few minutes. Best practice is to implement connection health monitoring and automated alerts when connections require attention, so you can address issues before they impact operations.
Makini provides several debugging tools. The dashboard shows detailed request logs including request/response payloads, headers, status codes, and timing. Each API request generates a unique request ID included in responses—provide this when contacting support for faster investigation. For workflow-based integrations, Makini Flows includes execution logs showing each step's input/output, timing, and any errors. Connection health monitoring shows sync history, error rates, and connection status over time. API responses include detailed error information with error codes and messages. For development, we recommend using API clients like Postman or Insomnia to interactively test API calls and inspect responses. Our API documentation includes request/response examples for all endpoints.
Our standard SLA targets 99.9% uptime for cloud deployments, which translates to less than 9 hours of downtime per year. For enterprise customers with critical integration requirements, we offer enhanced SLAs up to 99.99% through multi-region redundancy and dedicated infrastructure. SLAs cover the Makini platform itself—availability of connected third-party systems is outside our control, though we monitor their health and alert you to issues. For self-hosted deployments, uptime depends on your infrastructure configuration, and we provide architecture guidance to help you achieve your availability targets. We maintain a public status page showing real-time system health and incident history.
