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ServiceMax, now part of PTC, is a field service management platform for asset-centric service organizations, providing work order, scheduling, mobile, parts, and contract management.
Have any questions? We’re here to help You
Makini maintains a comprehensive data model built from analyzing thousands of industrial systems. When data flows through Makini, we automatically transform it from the source system's format into our standardized structure. For example, purchase orders from SAP, NetSuite, and Dynamics all return with consistent field names, data types, and structures. This normalization happens in real-time as data passes through the API. You also have access to raw data if needed for specific use cases. The unified model covers common entities like purchase orders, work orders, inventory items, vendors, and assets, with extensive field coverage across systems.
500-level errors indicate issues on Makini's side or with the connected system. These are typically temporary and retrying the request after a brief delay often succeeds. Implement exponential backoff for retries—wait a few seconds, then progressively longer intervals. If errors persist beyond a few retries, check the Makini status page for service disruptions. The error may also stem from the connected system experiencing issues rather than Makini itself. For persistent 500 errors, contact support with the request ID from the error response. Include details about when the error started, which operations are affected, and which connections are impacted. Our support team can quickly identify whether the issue is systemic or connection-specific.
Machine-to-Machine (M2M) authentication is a secure method that allows automated data exchange between NetSuite and other applications without requiring manual user login. It uses OAuth 2.0 Client Credentials grant flow with certificate-based authentication to establish secure, automated connections.
The integration record serves as the OAuth 2.0 application registration in NetSuite. It generates the Consumer Key and Consumer Secret (Client ID and Client Secret) that Makini uses to authenticate and connect to your NetSuite account. It also defines which authorization flows are permitted for the integration.
