Sync

SnapSupport

data

Work Orders

A work order is a document for organizing the execution of work or service, describing the task, location, resources, and deadlines

Asset

A physical or fixed asset tracked for both accounting purposes, such as depreciation and valuation, and operational purposes, such as maintenance and service history.

Purchase Order

A formal document confirming the commitment to buy or sell goods or services, issued to a vendor or received from a customer under agreed terms and quantities.

Stock

A record of a specific item held in stock at a particular location or bin, capturing on-hand quantity, reservation status, and lot or serial tracking details.

Customer

A partner entity representing a buyer of goods or services from the organization.

Vendor

A partner entity representing a supplier of goods or services to the organization.

Account

An internal financial account, such as a general ledger account or cost center, used to record and track monetary activity within the organization's chart of accounts.

Location

A physical site or facility within an organization, supporting nested hierarchies for structured representation of warehouses, buildings, or operational areas.

Site

An operational facility such as a plant, workshop, or office, within which resources, assets, and activities are organized and managed.

Organization

A tenant-level business unit or division within the system, serving as the top-level scope for data segregation and operational context.

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What is SnapSupport?

SnapSupport, from SnapSupport, Inc., is a real-time visual support platform for field technicians, factory operators and equipment users. Technicians report problems with annotated photos and video, then chat or go on live video with experts from a phone or hands-free on smart glasses such as RealWear and Vuzix. The platform also offers troubleshooting and data collection checklists, a document library, configurable asset inspection templates and an AI assistant that answers from previously resolved cases, FAQs and product documents. A maintenance software vendor can use Makini's Unified API to bring SnapSupport field findings into its own product, where the connection exposes them. A failed inspection or a photo-backed issue report could then become a work request in the vendor's CMMS instead of being retyped from a PDF or Word inspection report. OEMs that support their equipment through SnapSupport could line up recurring issues against the assets they sold, and service analytics tools could see which equipment keeps needing expert help. A SnapSupport user signs in through Makini Link, inside the vendor's product or from a magic link, and data then syncs on an interval set by the Makini plan, not in real time. SnapSupport's own site lists iOS, Android and JavaScript SDKs, Microsoft AD integration and support for IoT platforms such as AWS IoT Core and Siemens MindSphere, but no public REST API documentation, so run a test connection to see which records are available.