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Inhance, styled inHANCE by its vendor inHANCE Utilities Solutions, a Harris company, is customer information and utility billing software for small-to-mid sized municipal utilities in North America. The flagship Impresa system holds customer accounts, meter reads, billing, collections, work orders and backflow test locations. inHANCE Small Business, PowerManager, legacy BillMaster and the FieldHawk mobile work order platform round out a family that bills water, sewer, refuse and electric service and is used by clerks, billing staff and field technicians.
Where a connection exposes the relevant records, the Inhance MCP handles the lookups a utility office repeats all day. A clerk asks the agent for a customer's recent bills and open work orders before returning a call. A billing supervisor has it list delinquent accounts that already have a shut-off order. A water superintendent pulls the locations due for backflow retesting, and where the connection permits writes, the agent drafts a work order that a technician then picks up in FieldHawk.
You sign in to your inHANCE system through Makini Link, paste the MCP endpoint Makini issues into Claude, ChatGPT, Cursor or another MCP client, and get_connection_details shows which objects and fields that connection offers. inHANCE's website documents no public developer API, and Impresa runs either on a utility's own servers or in inHANCE's Azure-hosted cloud, so confirm which product and hosting setup you have first. Billing records hold residents' personal data, so connect with a narrowly scoped login.
Have any questions? We’re here to help You
Minutes, not a project. You point your agent at a single Makini MCP endpoint and authenticate once. There's no per-system SDK, data mapping, or integration to build on your side. That same endpoint reaches Inhance and 2,000+ other EAM/CMMS, ERP, and WMS systems.
No. Makini owns the connectors. When a vendor ships an API change, deprecates an endpoint, or updates its auth, we fix it on our side. Your agent keeps calling the same tools with no rebuild, redeploy, or downtime on your end.
It still connects. Hundreds of providers in EAM, ERP, and WMS have no API or are heavily customized. Makini builds and owns adapters, so your agent reaches those systems through the same MCP endpoint as everything else.
Same platform, two entry points. MCP server lets AI agents (Claude, ChatGPT, Cursor, and others) reach your systems through the Model Context Protocol. Unified API covers traditional app and backend integrations over REST. Unified API exposes normalized data, MCP provides product-specific tools, both cover the same 2,000+ systems listed on Makini.
Yes. Many enterprises choose to connect through Makini specifically because of security. Every user is authenticated with dedicated scoped token. This comes with tool and record level permissions management even if the agent you are connecting doesn't support it on its own.
You connect AI to Inhance by running Makini's MCP server in front of it. The server works with any MCP-compatible agent, so any AI can read and write Inhance data without a custom build.
To get started with Inhance MCP, connect Makini, authenticate Inhance once, and point your agent at the MCP server. The connector and data mapping already exist, so an agent can be working with Inhance the same day.
Yes. Inhance has an MCP server through Makini, which hosts and maintains it. It lets AI agents connect to Inhance without custom development, on SOC 2 Type II certified infrastructure.