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WeMaintain is a building maintenance company founded in 2017 that services elevators, escalators, automatic doors and fire safety systems for property owners, asset managers and infrastructure operators in Europe and Asia. Otis took a majority stake in 2026, and the two operate as separate companies. Alongside its field engineers, WeMaintain runs a client platform with live equipment status and alerts, defects and their progress, engineer comments and photos, automatically generated defect certificates, online reports and real-time KPI dashboards fed partly by its brand-agnostic IoT sensors.
Where a connection exposes the relevant records, the WeMaintain MCP lets an agent answer questions that would otherwise mean opening each building in the portal. A property manager asks which lifts across a portfolio have open defects and when they were reported. An asset manager has the agent compare uptime and open defects per building last quarter. A compliance lead checks which defects already have a defect certificate on file. The agent can also summarise engineer comments on one building's equipment.
You sign in to your WeMaintain client account through Makini Link, then paste the MCP endpoint Makini issues into Claude, ChatGPT, Cursor or another MCP client, and get_connection_details shows which objects and fields that connection offers. What the agent can see depends on the buildings and equipment the connecting account has access to, so use one that covers the portfolio you need. WeMaintain engineers carry out and close the work, so treat the connection mainly as a way to read status and reports.
Have any questions? We’re here to help You
You connect WeMaintain by signing in to your WeMaintain client account through Makini Link, then pasting the MCP endpoint Makini issues into Claude, ChatGPT, Cursor or another MCP client. WeMaintain's website does not describe a public API, so the agent talks only to Makini's endpoint. Call get_connection_details first to see which equipment, defect and report records your connection exposes.
WeMaintain is a maintenance contractor, founded in 2017, that services lifts, escalators, automatic doors and fire safety systems, and its client platform reports on the work its own engineers carry out. Your team does not plan visits or close jobs there. An agent connected to WeMaintain is therefore most useful for reading status, defects and reports across buildings, not for running a maintenance schedule.
Otis took a majority stake in WeMaintain on 13 April 2026, and WeMaintain continues to operate as an independent and autonomous company. It said it will keep offering its brand-agnostic IoT and AI based solution to current and future customers, with more than 350 employees across Europe and Asia. The MCP connection signs in to your WeMaintain client account, not to Otis systems.
WeMaintain Maintain covers field engineers' visits, repairs and modernisation with online dashboards. End-to-end combines that field work with IoT sensors and real-time monitoring, and Maximize is the technology offer focused on IoT monitoring of equipment. Your offer affects which data exists, since real-time monitoring is part of End-to-end and Maximize, so check get_connection_details for the fields your connection returns.
A WeMaintain defect certificate is a PDF that the platform generates automatically to confirm a defect has been fixed. The client platform also shows each defect's progress, engineer comments and photos, and notifies you when an audit report is missing for a piece of equipment. Where the connection exposes defects, an agent can gather last quarter's fixed defects with their certificates before an insurer or compliance review.
Yes, WeMaintain's IoT hardware is compatible with all lift types, including OEM equipment, and its machine learning models detect anomalies in equipment data. Dashboards show uptime, usage, energy efficiency scores and security alerts. For a mixed portfolio, an agent can compare uptime and open defects per building regardless of lift brand, where the connection exposes those figures.
Use a WeMaintain client account that covers every building and piece of equipment you want in scope, because the agent sees only what that account can see. Makini runs each connection on its own token scoped to those credentials and logs every call. For portfolios in several countries, confirm with WeMaintain that one login reaches all of them before connecting.
Only where your connection exposes writes and your WeMaintain client account has those rights, which get_connection_details will show. WeMaintain engineers carry out, document and close the work, so most changes belong to them. Use the agent to read and summarise, and report urgent breakdowns or safety issues through the channels in your WeMaintain contract, not through a chat prompt.