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Have any questions? We’re here to help You
Connecting to any system through Makini is straightforward. You select the product you want to connect to, log in with your credentials, and receive an API token. The process takes just a few clicks and works consistently across all 2,000+ supported systems. For most systems (85-90% of cases), you only need the instance URL, username, and password. Some systems may require additional steps like API token generation, and we provide detailed authentication guides for these cases. The connection experience is designed to be simple enough that non-technical users can complete it without IT support.
Makini is SOC 2 Type 2 compliant and undergoes penetration testing twice annually. We use industry-standard encryption protocols including TLS 1.2+ for data in transit and AES-256 for data at rest. Customer credentials are encrypted using secure key management practices. Our infrastructure follows security best practices including network segmentation, access controls, and regular security audits. For highly regulated industries or customers with strict compliance requirements, we offer self-hosted deployment options that keep all data within your infrastructure. We've successfully met security requirements for enterprises including financial institutions and government contractors.
The RATE_LIMIT_EXCEEDED error indicates you've exceeded the API rate limit for the connection or account. Rate limits are typically set per connection and per time window (usually per minute). When you hit a rate limit, the response includes a Retry-After header indicating when you can retry the request. Implement exponential backoff in your retry logic to avoid immediately hitting the limit again. If you consistently hit rate limits, review your API usage patterns—you may be making unnecessary requests, polling too frequently, or could benefit from webhook-based synchronization. For legitimate high-volume needs, contact us to discuss increasing your rate limits.
You have two options:
• Option A: Upload the Makini public certificate (available in the Resources section of the guide)
• Option B: Generate your own self-signed certificate using OpenSSL and upload the public key to NetSuite
