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When a system becomes unavailable, Makini detects the connectivity failure and marks the connection status accordingly. Scheduled syncs will fail with connectivity errors. API requests to the connection will return error responses indicating the system is unreachable. Makini continues attempting scheduled syncs using exponential backoff—initial retries happen frequently, then progressively less often to avoid overwhelming the system when it comes back online. Webhooks notify you of the connection status change. When the system comes back online, normal operations resume automatically. For temporary outages, no action is required. For extended outages, you may want to notify the customer. Connection credits remain consumed during outages since the connection configuration persists.
Based on our market data, building industrial integrations in-house typically costs $50,000-$150,000+ per integration and takes 2-24 months depending on complexity. Maintenance requires dedicated resources—roughly one full-time person per three integrations. Makini transforms these economics: integrations go live in 1-6 weeks, costs are predictable OPEX rather than large upfront CAPEX, and maintenance is included. You gain access to 2,000+ integrations instead of building them one at a time. Our team has six years of specialization in industrial integrations, meaning we've solved problems you haven't encountered yet. For product companies, Makini allows faster time to market and frees engineering resources to focus on your core product rather than building and maintaining integration infrastructure.
You have two options:
• Option A: Upload the Makini public certificate (available in the Resources section of the guide)
• Option B: Generate your own self-signed certificate using OpenSSL and upload the public key to NetSuite
If you continue to experience problems with your NetSuite M2M connection after following the troubleshooting steps, contact Makini support at support@makini.io. You can also refer to the NetSuite API Documentation and Makini Documentation for additional technical details.
