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Have any questions? We’re here to help You
You have two options:
• Option A: Upload the Makini public certificate (available in the Resources section of the guide)
• Option B: Generate your own self-signed certificate using OpenSSL and upload the public key to NetSuite
Makini maintains a comprehensive data model built from analyzing thousands of industrial systems. When data flows through Makini, we automatically transform it from the source system's format into our standardized structure. For example, purchase orders from SAP, NetSuite, and Dynamics all return with consistent field names, data types, and structures. This normalization happens in real-time as data passes through the API. You also have access to raw data if needed for specific use cases. The unified model covers common entities like purchase orders, work orders, inventory items, vendors, and assets, with extensive field coverage across systems.
Customers connect systems through Makini's authentication module, which provides a simple, guided connection flow. The process typically takes 2-5 minutes: Select the system from our list of 2,000+ products. Enter connection details (usually just the instance URL and credentials). Authorize the connection. Makini validates credentials and establishes the connection. The connection flow is designed for non-technical users and can be embedded directly in your application, allowing customers to connect without leaving your product. For systems requiring additional setup (like API token generation), we provide step-by-step guidance within the connection flow. Customers see real-time feedback during connection, and if any issues occur, clear error messages guide them to resolution.
When a system becomes unavailable, Makini detects the connectivity failure and marks the connection status accordingly. Scheduled syncs will fail with connectivity errors. API requests to the connection will return error responses indicating the system is unreachable. Makini continues attempting scheduled syncs using exponential backoff—initial retries happen frequently, then progressively less often to avoid overwhelming the system when it comes back online. Webhooks notify you of the connection status change. When the system comes back online, normal operations resume automatically. For temporary outages, no action is required. For extended outages, you may want to notify the customer. Connection credits remain consumed during outages since the connection configuration persists.
