








































































































.webp)





















Certainty Software is a mobile inspection and audit platform helping organizations conduct safety, quality, and compliance inspections with checklists, scoring, and reporting.
Have any questions? We’re here to help You
Yes, Makini supports both cloud-based and on-premises systems. For on-premises installations, connections require double the connection credits compared to cloud systems. The connection process typically requires opening specific ports and whitelisting Makini's IP addresses in your firewall configuration. For some on-premises systems, VPN tunnels may be necessary. We provide detailed technical requirements during implementation planning. In cases where security policies prohibit external connections, we offer self-hosted deployment options where Makini runs entirely within your infrastructure, eliminating the need for external network access to on-premises systems.
Industrial systems are often heavily customized, and Makini is built to handle this. For reading data, Makini can access virtually any field or custom table in connected systems. Through the connection settings interface, you can specify custom fields, tables, or entities to include in API responses. These show up alongside standard fields in the unified model. For custom objects not in our default model, you can request them through the interface and they'll be available immediately. For writing data, customization support varies by system but covers most common scenarios. During implementation, we work with you to identify required customizations and ensure they're properly configured before going live.
Yes, through a combination of sandbox environments, test data, and Makini Flows. For testing different data states, use sandbox connections with predefined test scenarios. For testing system behavior like delays, errors, or specific responses, you can build test workflows in Makini Flows that simulate various scenarios. For testing with actual systems, set up dedicated test instances of your target systems. During implementation, we work with you to identify critical test scenarios and ensure your testing environment supports them. For specific edge cases or unusual system configurations, we can help create custom test scenarios.
Makini provides tiered support plans. Standard support includes email support with business hours response times, access to documentation and knowledge base, and webhook notifications for issues. Extended support adds direct access to our engineering team, faster response times including after-hours support for critical issues, proactive monitoring and recommendations, and assistance with custom development. Enterprise support includes dedicated support contacts, participation in architecture planning, quarterly business reviews, and priority feature requests. All plans include access to our API documentation, authentication guides, and community resources. Support hours can be added to any plan based on your anticipated needs.
