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Device Magic is a mobile forms platform offering inspections, work orders, and audits with offline mode, dispatch, and integration with business systems.
Have any questions? We’re here to help You
500-level errors indicate issues on Makini's side or with the connected system. These are typically temporary and retrying the request after a brief delay often succeeds. Implement exponential backoff for retries—wait a few seconds, then progressively longer intervals. If errors persist beyond a few retries, check the Makini status page for service disruptions. The error may also stem from the connected system experiencing issues rather than Makini itself. For persistent 500 errors, contact support with the request ID from the error response. Include details about when the error started, which operations are affected, and which connections are impacted. Our support team can quickly identify whether the issue is systemic or connection-specific.
Testing should cover authentication, data retrieval, data writing, error handling, and workflow logic. Start by connecting a test system through Makini's authentication flow. Use sandbox or non-production instances of your target systems when available. Test API calls for each entity type you'll use (purchase orders, work orders, etc.) to verify data mapping and field coverage. Test error scenarios by providing invalid inputs or attempting operations without proper permissions. For workflow-based integrations, test each workflow step independently before testing end-to-end. Verify webhook delivery and signature verification. Test with realistic data volumes to identify performance issues. Include tests for connection failure scenarios and verify your error handling and retry logic work correctly.
Our standard SLA targets 99.9% uptime for cloud deployments, which translates to less than 9 hours of downtime per year. For enterprise customers with critical integration requirements, we offer enhanced SLAs up to 99.99% through multi-region redundancy and dedicated infrastructure. SLAs cover the Makini platform itself—availability of connected third-party systems is outside our control, though we monitor their health and alert you to issues. For self-hosted deployments, uptime depends on your infrastructure configuration, and we provide architecture guidance to help you achieve your availability targets. We maintain a public status page showing real-time system health and incident history.
You need two essential prerequisites:
Administrator access to your NetSuite account
API Integration enabled in your NetSuite account
