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InfinityQS provides statistical process control and quality intelligence software for manufacturers, integrating real-time SPC with MES data to monitor and improve product quality.
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All API requests require authentication via bearer token. After successfully connecting a system through Makini's authentication module, you receive an API token. Include this token in the Authorization header of your requests: Authorization: Bearer YOUR_API_TOKEN. Each connection has a unique token, allowing you to manage multiple customer connections independently. Tokens remain valid as long as the underlying system credentials are valid and the connection is active. If a customer changes their system credentials, you'll need to reconnect to obtain a new token.
When a system becomes unavailable, Makini detects the connectivity failure and marks the connection status accordingly. Scheduled syncs will fail with connectivity errors. API requests to the connection will return error responses indicating the system is unreachable. Makini continues attempting scheduled syncs using exponential backoff—initial retries happen frequently, then progressively less often to avoid overwhelming the system when it comes back online. Webhooks notify you of the connection status change. When the system comes back online, normal operations resume automatically. For temporary outages, no action is required. For extended outages, you may want to notify the customer. Connection credits remain consumed during outages since the connection configuration persists.
Makini provides tiered support plans. Standard support includes email support with business hours response times, access to documentation and knowledge base, and webhook notifications for issues. Extended support adds direct access to our engineering team, faster response times including after-hours support for critical issues, proactive monitoring and recommendations, and assistance with custom development. Enterprise support includes dedicated support contacts, participation in architecture planning, quarterly business reviews, and priority feature requests. All plans include access to our API documentation, authentication guides, and community resources. Support hours can be added to any plan based on your anticipated needs.
"Web services only role" is an optional security setting that restricts the role to only accessing NetSuite via web services (APIs), preventing UI login. This is recommended for integration roles as it enhances security by limiting the access method to API-only usage.
