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The initial sync occurs when you first connect a system and retrieves historical data to establish a baseline. This includes records from a configurable time period (typically 30-90 days) and can take several minutes to hours depending on data volume. Initial syncs are complete snapshots of the requested data. Incremental syncs occur on subsequent runs and retrieve only records created or modified since the last successful sync. Makini tracks sync timestamps and uses them to query for changes efficiently. Incremental syncs are much faster, usually completing in seconds to minutes. This approach minimizes API load on source systems while keeping your data current.
Write operation limitations vary by system. Common limitations include: field-level restrictions (some fields may be read-only), business rule validation (orders may require certain fields or valid vendor codes), permission requirements (the connected account needs specific permissions), timing restrictions (some systems prevent modifications after certain workflow states), and rate limits on write operations. Custom fields in target systems may not be writable through standard APIs. Some systems have transactional requirements—for example, purchase order line items must be created in the same transaction as the order header. During implementation, we identify write operation limitations for your specific use cases and design workflows that work within those constraints.
Yes, Makini supports multi-region deployments for customers requiring data residency in specific regions or needing high availability across geographies. Each region runs an independent instance of Makini with its own infrastructure, ensuring data remains within the specified region. Multi-region deployments are most common for self-hosted installations where customers want instances in multiple AWS regions or data centers. For cloud deployments, we can discuss region-specific hosting based on your requirements. Multi-region support ensures compliance with data localization regulations and provides geographic redundancy for mission-critical integrations.
Makini provides tiered support plans. Standard support includes email support with business hours response times, access to documentation and knowledge base, and webhook notifications for issues. Extended support adds direct access to our engineering team, faster response times including after-hours support for critical issues, proactive monitoring and recommendations, and assistance with custom development. Enterprise support includes dedicated support contacts, participation in architecture planning, quarterly business reviews, and priority feature requests. All plans include access to our API documentation, authentication guides, and community resources. Support hours can be added to any plan based on your anticipated needs.
