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Some editions of Zammad expose an API, but it is often limited, legacy, or inconsistent between versions, and many on-prem deployments have no usable API at all. Makini gives you one modern REST API for Zammad that lets you read and write Zammad data, even for legacy or on-prem instances. You build against Makini once instead of integrating with Zammad directly.
You integrate Zammad through Makini's Unified API. Authenticate once and Makini normalizes Zammad data into a single consistent schema you can read from and write to inside your product. The same connection reaches Zammad plus 2,000+ other ERP, WMS and CMMS systems, so you build one integration instead of one per system.
Through Makini you can read and write Zammad's core records as normalized, standardized resources, in both directions: pull data out of Zammad and push updates back in. Every field is mapped to a consistent Makini schema, so you work with the same object model across Zammad and every other connected system.
Days, not quarters. Because Makini already builds and maintains the Zammad connector, you do not reverse-engineer the integration yourself: you authenticate and start reading and writing Zammad data through the Unified API, typically within a few days. A Zammad integration built in-house usually takes months plus ongoing maintenance.
Yes. Makini connects to Zammad over encrypted connections on SOC 2 Type II certified infrastructure, and handles Zammad credentials for you so they are never exposed to your app. You authenticate once, and access runs through Makini's managed, auditable layer. The same security model applies across Zammad and every other connected system.
Makini owns the maintenance. When Zammad changes its API, versions, or endpoints, Makini updates the connector, and your integration keeps working with no changes on your side. You get a stable Unified API with webhooks, and Zammad upkeep stays off your roadmap.
