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GEP SMART is a unified procurement software platform offering source-to-pay, supply chain, and spend management capabilities for global enterprises.
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Integration timelines vary by complexity. For standard implementations with no customizations, connections can be live within 1-2 weeks. This includes authentication setup and basic workflow configuration. For implementations requiring custom workflows or specific business logic, timelines typically range from 2-6 weeks depending on the scope. Complex enterprise deployments with multiple systems and custom requirements may take 6-10 weeks. These timelines are significantly shorter than traditional integration projects, which often take 2-24 months.
Webhooks allow Makini to notify your application of events in real-time. To set up webhooks, configure a webhook URL in your connection settings or during the initial connection flow. Your webhook endpoint must accept POST requests, respond within 10 seconds with a 200 status code, and use HTTPS with a valid SSL certificate. Makini will send webhook payloads to your endpoint when configured events occur, such as sync completion, connection status changes, or errors requiring attention. We recommend keeping your webhook receiver lightweight—ideally just writing the payload to a queue for asynchronous processing—to avoid timeouts and ensure reliable delivery.
Authentication errors (401 status code) typically occur for a few reasons: the API token is invalid or expired, the underlying system credentials have changed, the system requires reauthorization, or the token lacks necessary permissions. First, verify you're including the token correctly in the Authorization header. Check the connection status in the Makini dashboard—if it shows as requiring reauthorization, the customer needs to reconnect. If credentials were recently changed in the source system, you'll need to reconnect to obtain a new token. For persistent issues, check if the system account has sufficient permissions to perform the requested operation. If the problem continues, contact support with the request ID for investigation.
Yes, customers can connect as many systems as needed. Each connection is independent with its own API token, allowing you to manage multiple ERP systems, CMMS platforms, or other integrations for a single customer. This is common in organizations with multiple subsidiaries, regional systems, or during migration periods when legacy and new systems run in parallel. Each connection consumes connection credits based on the system type and deployment model. There's no technical limit on the number of connections per customer. For customers using multiple instances of the same system (like regional SAP instances), each instance requires a separate connection with its own credentials and token.
